7. What happens if there is a question or problem?

MOIRA welcomes any question and will work hard to provide the information or answer required. All reasonable requests will be handled sensitively and responsively.

MOIRA values all feedback. We see this as an opportunity to understand each person’s requirements and to improve the service. If for any reason, a person, their nominated representative or a service provider have any concerns or complaints, MOIRA wants to hear about it and welcomes the opportunity to work with that person, their nominated representative or a service provider to ensure a better quality of service.