5. What can a person with a disability expect from the new F.I. service?

People with disabilities and others involved in their lives can and will expect more from this improved Financial Intermediary Service.

1^st 
They have up-to-date information at their finger tips. The recently launched MOIRA FI Online allows each person to see the details of their individual support package via the internet; a bit like internet banking. They will know how much funding they have and how much they have spent to date. This will give each person more control over their funds and how they use them. Other online services will be developed over time to continually improve each person’s access to and control over their funds. 

2^nd
They will be able to easily change how they use their available funds. Each person will be able to change how their money is used, provided there are funds available and the change is within the agreed goals of their Individual Support Plan.

3^rd
 MOIRA is committed to each person having control over their funds. This encourages service users to exercise choice when choosing a service provider. As agreed with the Department of Human Services, each person (or their invoicing authority) will need to receive invoices or bills from their service provider(s) and sign them to say that the service, support or product was received. After forwarding the authorised invoices to MOIRA each person can be assured that there will be prompt payment